vw e fahrrad Velowave Pony Step-Thru Ebike Seafoam GreenVelowave Pony Compact Step Thru Electric Bike Ride with ease and confidence on Pony this E Bike designed for any adventure. Its step through frame design allows riders to easily hop on and off, while its stable wide tires provide traction on any terrain from sandy beaches to snowy mountains. Experience exhilarating rides like never before with Pony! Easy Ride Endless Adventure Embrace the joy of carefree rides with Pony by your side All Terrains Kenda

Velowave Pony Compact Step-Thru Electric Bike

Ride with ease and confidence on Pony - this E-Bike designed for any adventure. Its step-through frame design allows riders to easily hop on and off, while its stable wide tires provide traction on any terrain - from sandy beaches to snowy mountains. Experience exhilarating rides like never before with Pony!

Easy Ride Endless Adventure

Embrace the joy of carefree rides with Pony by your side

All Terrains Kenda Fat Tire

Kenda 20"*4.0" Fat Tire, anti-skidding, wear-resistant, and adapt to snow, sand, and various terrains. The fat tire enables smooth riding on rugged terrains means you can get more cycling experiences.

750W BAFANG Geared Hub Motor

750W high-speed BAFANG geared motor, strong and powerful, providing strong electric power, and making it stable to reach speed peaks. You can cruise in the wild with little to no effort.

Comfortable Wide Saddle

Velowave focus on details, and for a more comfortable riding experience, we choose a widened and enlarged comfortable seat pad.

6061 Aluminum Durable Structural

This fat tire e-bike has an aluminum body for strength. The appearance design is simple and technological.

Removable 48V 15Ah LG Battery

Equipped with a 48V/15AH lithium battery and LG battery, it can travel 25-40+ miles per full charge. Support fast charging, charge about 80% in 4 hours, and fully charge in 8 hours.

Front Hydraulic Suspension Fork

Frame vibration is reduced when riding on rough roads. It makes the ride more stable, more comfortable, and more controllable. It avoids excessive vibrations that could cause hands to leave the handlebars for increased safety.

Shimano 7-Speed Drivetrain

The Shimano 7-speed drivetrain offers smooth shifting to help you adjust your riding speed to different sections and conditions.

Multifunctional Color Display

The front and rear hydraulic disc brake system is very smooth and can exert a good braking effect in any condition. And provides assist level, battery indicator, riding speed, and mileage data.

High-luminance Headlight

The bright 48V 10W LED Light provides a safer and more enjoyable environment for night riding. Easy riding day and night.

Highlight Reel

TECH SPECS

• Handlebar Height: 44.5"
• Reach: 17.3"
• Head Tube Length: 6.8"
• Seat Tube Length: 13.7"
• Standover Height: 26.4"
• Wheelbase: 44.5"
• Total Length: 67.5"
• Seat Height Min/Max: 30.5"/39.0"

Electric Parts

• Motor: BAFANG Hub Motor, Rated 750W, Peak 1000W, Max Torque 80NM
• Battery: 48V 15Ah, 720Wh, LG Cells
• Charger: 48V/2A
• Pedal Assist: Speed Sensor
• Controller: 48V/25A
• Display: Multifunctional Color-Screen Display

Mechanical Parts

• Frame Material: 6061 Aluminum
• Brakes: Front & Rear Hydralic Disc Brakes
• Fork: Hydraulic Suspension Fork
• Throttle: Thumb Throttle on the Left
• Derailleur: Shimano 7-Speed
• Crank Set: 52T, 160mm Alloy Crank
• Pedals: Platform Pedals
• Saddle: Comfortable Wide Saddle
• Tire: Kenda 20"*4.0" Fat Tires

Performance

• Max Speed: 28 MPH by Pedal; 20 MPH by Throttle
• Range: 40+ Miles by Pedal; 25+ Miles by Throttle
• Size: 1860*1080*690mm
• Packing Size: 1580*320*825mm
• Battery Weight: 3.85kg
• Net Weight: 26kg

What is in the box

• 1 x Electric Bike
• 1 x Charger
• 1 x Battery
• 1 x Headlight
• 2 x Pedals
• 1 x Front Reflector
• 2 x Spare Screws
• 2 x Flat Washer
• 1 x Three Way Allen Wrench
• 1 x Allen Wrench
• 1 x Front Axle Skewer
• 2 x Y Socket Wrench
• 2 x Open End Wrench
• 1 x Screw Driver

Warranty

Two-Year Warranty:
Velowave provide a 2-year warranty on Velowave electric bikes frame.

One-Year Warranty:
A 1-year warranty on all electronic parts (including battery, motor, controller, display, lights)

Apart from manufacturing defects that could be present, parts that wear due to normal use (such as tires, brake pads, chains, etc) are not included in the warranty but may be replaced on a case-by-case basis within the first 60 days. We shall not be liable if you install, operate, clean, or maintain your ebike without following the owners' manual instructions. Misuse, abuse, alteration, and natural disasters are not included in this warranty.

Note: No official warranty is provided for used e-bikes.

Refund-Policy

1. ORDER CANCELLATION

For all orders (including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

BEFORE SHIPMENT: We will cancel the order for free, but we cannot guarantee your order cancellation request will reach the shipping warehouse in time to stop your shipment, so please notify us as early as possible of your cancellation request.  

AFTER SHIPMENT: Requests to cancel an order or reject a package after shipment will incur a processing fee of 10% of the purchase price.

The customer needs to email Velowave’s customer service team regarding any order cancellation. Once an order cancellation request has been approved, Velowave will email the customer a cancellation notification email. The customer shall not send a return package to Velowave without receiving notification. Velowave will reject all shipments that are not scheduled to arrive, and the customer is responsible for any related fee or loss.

2. EXCHANGE & RETURN

FREE REPLACEMENT

Customers may return the product due to serious shipping damage (affecting the use of functions) or missing parts. For us to better understand the problem and solve it effectively, photos and / or videos are REQUIRED as evidence.

*Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form.

Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:

• Minor damage to the outer packaging.
• Minor scratches or paint loss on the product.
• Damage to parts or wearing parts after excessive use.
• Damage to parts or wearing parts after using for a certain while or a certain number of times.

Possible Solutions:

• If an item is missing: we will resend the missing item/accessory for free.
• If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Velowave will decide whether you need to return the wrong product or not and compensate you the return shipping fee when we receive it.
• If the product is damaged in transit: please contact us first at [email protected].

14 DAYS RETURNS

For e-bike products: We allow you to return any item in new and unused condition within 14 days of receipt for a refund with no restocking fee, minus $200 shipping fee ($200/item deducted from refund). The customer is responsible for arranging and paying any charges for return shipping, which may vary depending on the shipping company selected. For customers who want to return the product for their own reasons, Velowave will not bear the shipping cost of returning the package.

Returns of used items. Any items returned in a used condition may be returned within 14 days. However, there is a return shipping fee of $200 per item and a restocking fee of fifty percent (50%) of the purchase price (both deducted from refund), in addition, the customer is responsible for arranging and paying any charges for return shipping, which may vary depending on the shipping company selected. For customers who want to return the product for their own reasons, Velowave will not bear the shipping cost of returning the package.

To be eligible for a return, the customer must meet the terms instructed below:

• Must be in like-new condition and free from dirt, dust, or fragrances
• Must be in the original packaging (all cardboard and foam) and condition that you received it
• Must include all items that were included inside the box (charger, keys, hardware, etc.)
• The ebike must be under ten (10) miles on the odometer

For accessories products: any returned accessory or replacement part must be unused, free of wear and tear, dirt, dust, fragrance, or other signs of use. It must be sealed and unopened in the same packaging and condition you received it. We will charge $20 for return shipping ($20/item will be deducted from the refund). The customer is responsible for arranging and paying for return shipping, which may vary depending on the carrier selected.

Please notice: if a customer decided to arrange the return shipment by himself and the request has been confirmed by Velowave’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Velowave will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.

Non-returnable/non-refundable Items:

• For an ebike that has been delivered for more than 14 days or used for more than 10 miles, we do not accept returns anymore and follow our warranty policy.
• Used Products, batteries, special orders, sale items, and gifted orders shall not be returnable except in extreme cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.

3. REFUND

Please understand that any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebike. Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer's original payment method. We will refund within 3 business days.

Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted to their account within three days of being issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us at [email protected] if the customer has not received the refund after ten business days.